FAQ
1. What products does Rova.pk offer?
Rova.pk offers a wide range of premium-quality sanitaryware, including bathroom fixtures, faucets, shower sets, wash basins, and other related products to enhance your living spaces.
2. How do I place an order on Rova.pk?
To place an order, simply browse through our product categories, select the items you wish to purchase, add them to your cart, and proceed to checkout. You can complete your order by entering your shipping and payment details.
3. Is it safe to shop on Rova.pk?
Yes, shopping on Rova.pk is completely safe. We use secure payment gateways to protect your personal and payment information, and our website is encrypted to ensure your data is secure.
4. How can I contact customer support?
You can contact our customer support team through the following methods:
📞 Call/WhatsApp: 0300 4646475
📧 Email: support@rova.pk
5. What payment methods do you accept?
We accept a variety of payment methods, including:
✔ Credit/Debit Cards
✔ Bank Transfers
✔ Cash on Delivery (COD)
✔ Other secure online payment methods
6. Can I track my order?
Yes, once your order is processed and shipped, you will receive a tracking number via email or SMS. You can use this to track the status of your shipment.
7. How do I request a return or exchange?
To initiate a return or exchange, please contact our customer support team within 14 days of receiving the product. The product must be unused, in its original packaging, and in resellable condition.
📞 Call/WhatsApp: 0300 4646475
📧 Email: support@rova.pk
8. Can I cancel my order?
Orders can be canceled before they are shipped. If you wish to cancel your order, please contact us immediately. Once the order has been shipped, cancellation is no longer possible.
9. What if my product arrives damaged or defective?
If you receive a damaged or defective product, please contact us within 24 hours with images or videos of the issue. We will either replace the product at no additional cost or offer a full refund or store credit based on your preference.
10. Do you offer a warranty on your products?
Yes, we offer a 14-day replacement guarantee on all sanitary items, excluding electronic products. Please note that the warranty is void if the item is damaged during installation or usage.
11. How long does it take for my refund to be processed?
Refunds are processed within 7-10 working days after we receive and inspect the returned item. Refunds will be issued via bank transfer, and customers will need to provide bank details (Bank Name, Account Title, Account Number/IBAN, Branch Code).
12. What is your shipping policy?
We offer shipping across Pakistan. Delivery times may vary depending on your location. Shipping charges are calculated at checkout based on the delivery address.
13. Do you accept international orders?
Currently, we only accept orders within Pakistan. For international shipping, please stay tuned for updates.
14. How do I ensure I’m ordering the correct product?
Please double-check the product specifications, size, and details before placing your order. If you need assistance, our customer support team is available to help you make an informed purchase.
15. Can I exchange a product for a different size or color?
Yes, exchanges are allowed if the item is in unused and resellable condition. However, change of mind exchanges are not accepted.