Refund policy
Return, Exchange & Refund Policy – Rova.pk
At Rova.pk, we take pride in delivering premium-quality sanitaryware. Your satisfaction is our priority, and we strive to ensure a seamless shopping experience. Please review our Return, Exchange, and Refund Policy below.
Return & Exchange Policy
We offer a 14-day return and exchange policy from the date of delivery. However, returns and exchanges for change of mind are not accepted.
Eligibility for Return & Exchange
To qualify for a return or exchange, the item must meet the following conditions:
✔ The product must be unused, in its original packaging, with all tags and stickers intact.
✔ A receipt or proof of purchase is required.
✔ The request must be initiated within 14 days of receiving the product.
How to Request a Return or Exchange
To initiate a return or exchange, please contact our customer support team:
📞 Call/WhatsApp: 03004646475
📧 Email:
Our team will review your request and guide you through the process. Return shipping costs are the customer’s responsibility unless the product was damaged or defective upon delivery.
Damaged, Defective, or Incorrect Items
We recommend checking your order upon delivery. If you receive a damaged, defective, or incorrect product, please notify us within 24 hours with clear images or video evidence.
Once verified, we will:
✅ Replace the product at no additional cost or
✅ Issue a full refund or store credit, based on your preference.
Exchange Process
For eligible exchanges, customers can return the product and, once approved, receive a shopping voucher (excluding shipping costs) to use on Rova.pk for future purchases.
Refund Policy
Refunds are applicable in the following cases:
✔ The product received is defective or damaged.
✔ The product does not match the description or order details.
Refund Processing
Once we receive and inspect the returned item, our team will notify you of the refund approval. Refunds are processed via bank transfer within 7 to 10 working days.
To process a refund, please provide the following bank details:
• Bank Name
• Account Title
• Bank Account Number / IBAN
• Branch Code
🚫 Cash refunds are not available.
Our Guarantee
At Rova.pk, we stand behind the quality of our sanitaryware. We offer a 14-day replacement guarantee on all sanitary items, except electronic products.
🔹 No warranty or guarantee applies to electronic items.
🔹 The replacement guarantee is void if the item is damaged during installation or usage.
We highly recommend checking your order upon delivery and reporting any issues within 24-48 hours.
For further assistance, feel free to reach out:
📞 Call/WhatsApp: 03004646475
📧 Email: support@rova.pk
Thank you for choosing Rova.pk – Designed for Living.